Gearmate Delivery and Returns Policy

Delivery And Returns


We will deliver to all mainland Locations in England, Scotland and Wales, with prices determined by location. To request deliveries to the Channel Islands or Northern Ireland please contact the office.


We hope you’ll be delighted with your purchase, but you can return any item/s for exchange or refund within 14 days of receipt, providing they remain unused and returned in their original packaging.

Returns costs are paid by you, the customer, and it is your responsibility to ensure that goods returned arrive with us safely, very well packaged and in a saleable state. In the event of loss or damage in transit, it is your responsibility to claim compensation from the relevant courier company (if you have arranged your own carrier).

Please allow 28 days for refunds/exchanges to be processed. No refund will be given until the goods have been returned and thoroughly inspected by Gearmate. Any items found to have been modified, tampered with, incomplete or showing any signs of damage or use will not be accepted back into stock under any circumstances.


Products may also be collected from our office in Warwickshire. Opening times are 09:00 to 16:00 Monday to Thursday and 09:00 to 12:00 on Friday. To arrange a collection outside of these times please contact the office.

Unit 30, Kinwarton Farm Road, Arden Forest Industrial Estate, Alcester, Warwickshire, B49 6EH
Call: 01789 595 200


At this time, a fitting service is available by collection orders only. You will be assigned a time slot for this service 48 hours before collection, if there are any issues please contact the office. If fitting is required for delivered items, please enquire with our team.

damaged products

If the Products are damaged in transit we shall have no liability to you unless you notify us within the first 24 hours of delivery of the goods in question. Where you have accepted delivery of the goods and have formally notified the driver that the goods are damaged, this time limit is extended to three days.

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